Return, Replacement and Cancellation Policy
To ensure customer satisfaction, we offer free returns for the products within 3 days for domestic orders for some reasons did not meet our customer's expectations.
You can create a return request right from your customer account.
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.
|
Category
|
Period
|
Conditions
|
|
All Medical Devices (Equipment) |
Within 3 days from day of Delivered or installed (If installation is on us) |
You
may request for a replacement within 3 days of delivery (as
applicable). In certain cases where the seller is unable to process
a replacement, the seller will offer a refund to you. |
|
|
|
|
|
All Medical Consumables |
Within 3 days from day of delivered |
You may request for return/replacement within 3 days of delivery. |
|
NOTE: |
NON RETURNABLE ITEMS |
Certain items which are non returnable will not be requested for return. |
Returns pick-up and Processing
In case of returns item(s) to be picked up from the same address.
During pick-up, your product will be checked for the following conditions:
|
Category
|
Conditions
|
|
Correct Product |
Product name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible. |
|
Complete Product |
All in-the-box accessories, freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unopened, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
|
Undamaged Product |
The product should be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
The field executive may refuse to accept the returns if anyone of above conditions are not met.
For any product for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Cancellation Policy
In normal cases we don't offer the order cancellation. Order can be cancelled in the special cases.
For International orders (Out of India), we don’t accept any refund/return and cancellation of international orders. Please contact to our team before placing out of India orders. Before placing the order check with your local Import customs office that you are the authorized person to get the product, and make sure that you have the required document that the Courier Company may ask during customs clearance. In special case if payment refund is possible then Payment gateway charges, both side freight cost and order cancellation charges will be deducted as per company policy.
We promise you to supply the branded and genuine products as per specification. Items will replace in case it is defective and does meet the specifications requirements.